Return Policy

We take great care to make sure all the items we sell are in excellent condition and we want you to be 100% satisfied with your purchase. If you are not completely satisfied, you can return the product to us and we will replace it or credit your account, subject to the terms below. This policy applies to all products except Menstrual Cups and Reusable Cloth Menstrual pads bought from Ecoelephant. 

Due to hygiene reasons, returns and exchanges will not be accepted for all reusable menstrual products.

The items are returned to us in their original condition within 7 days following delivery.

Please inform us at info@ecoelephant.co.za before returning the item.

You can return the product to us provided : It is undamaged and unused, with the original labels and stickers still attached. it is in the original packaging, which must be undamaged and in its original condition. Email us about the products you intend to return and the items are to be returned to us within 7 days following delivery.

Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 8 days of the return .Please bear in mind that refunds can take 5 - 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT will be refunded to your nominated bank account or can also issue a credit note to shop with us. All this is valid as soon as we receive your returned item. Shipping costs are non-refundable. Sale items are not eligible for returns.